As part of your health care plan, you may get a regular supply of medical items — such as undergarments and pads, catheters, rubber gloves, and glucose test strips — for your special conditions. You can keep receiving these items for as long as you need them.  

How do you order them? Your Care Team can give you the number of the supply company, and you can call the company directly when you need to reorder, as long as the delivery date is at least 30 days from the date of your last order.

Your supplies should arrive within 48 hours. The company may call you before they deliver the order to make sure you are home, so please try to answer your phone when a delivery is expected.  

To check the status of an existing order, just call your Care Team at 1-888-867-6555 (TTY: 711), Monday–Friday, 9 am–5 pm.

Note: An ordered item will be delivered only if valid documentation for the item is on file.