Privacy Policy

VNSNY CHOICE Web Privacy Policy

This Privacy Policy describes the online privacy practices of 
VNSNY CHOICE and applies to anyone who visits our websites at www.vnsnychoice.org, http://app.solace-emc.com/portal/vnsny and https://vnsproviderportal.tmghealth.com/portal/home (collectively, and each individually, the "Site"). By accessing the Site, you indicate that you have read, understand, and agree to be bound by the terms of this Privacy Policy. If at any time you do not agree to this Privacy Policy, please do not use this Site. Your use of the Site is also subject to our Terms of Use, which you can access at: www.vnsnychoice.org/for-our-members/member-rights/terms-use
 
In addition to the information described below, VNSNY CHOICE also collects certain health and medical information protected under the Health Insurance Portability and Accountability Act ("HIPAA"). For more information about how VNSNY CHOICE protects, uses and discloses protected health information, and your rights with respect to such information, please refer to the VNSNY CHOICE HIPAA Notice of Privacy Practices available at www.vnsnychoice.org/for-our-members/member-rights/hipaa-privacy-policy
 
1. Types of Information Collected 
 
Personally Identifiable Information
 
Personally identifiable information ("PII") means information that specifically identifies you as an individual, such as your full name, telephone number, email address, postal address or certain account numbers. VNSNY CHOICE may ask you for certain kinds of PII to provide the various services available through the Site, such as enrolling in a VNSNY CHOICE health plan or accessing eligibility or claims information. You do not have to provide us with PII if you do not want to; however, that may limit your ability to use certain functions of the Site or to request certain services or information. 
 
Non-Personally Identifiable Information
 
VNSNY CHOICE may also collect certain non-personally identifiable information ("Non-PII") from you as you use the Site, such as your Internet Protocol address, your browser type, your operating system, the pages you view on the Site, the pages you view immediately before and after you access the Site and the search terms you enter into the Site.
 
Several of the functions on the Site use cookies or similar technologies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browsers. If you do not want the Site to collect information through the use of cookies, you can set your web browser to reject cookies from the Site. Each browser is different, so you should check your browser's "Help" menu to learn how to change your cookie preferences. If you reject or block cookies from the Site, however, the Site may not function as intended. 
 
VNSNY CHOICE may also use "pixel tags" (sometimes called "web beacons" or "clear gifs"), which are tiny graphic images, on the Site. Pixel tags may help VNSNY CHOICE analyze users' online behavior and measure the effectiveness of the Site. Pixel tags and cookies in VNSNY CHOICE's emails may be used to track your interactions with those messages, such as when you receive, open or click a link in an email message from VNSNY CHOICE.
 
2. Use of Information 
 
VNSNY CHOICE uses the information collected from you when you use the Site for various purposes. These include, without limitation: 
  • to provide the services you request;
  • to process your application as you requested by you;
  • to follow up with you regarding your interest and/or use of the VNSNY CHOICE services;
  • to keep you informed about the status of your services;
  • to identify your preferences so VNSNY CHOICE can notify you of information or products, services and promotions that might be of interest to you;
  • to personalize your experience on the Site;
  • to improve customer service and your overall experience with VNSNY CHOICE;
  • to generate and analyze statistics about your use of the Site;
  • to detect, prevent and respond to fraud, intellectual property infringement, violations of our Terms of Use, violations of the law or other misuse of the Site;
  • to comply with applicable laws, regulations and legal process; and
  • to communicate with you by email, postal mail, telephone, text message or other means.
VNSNY CHOICE may also combine or aggregate any of the information it collects through the Site or elsewhere for any of these purposes.
 
3. Sharing of Information
 
VNSNY CHOICE may share your PII with any of its parents, subsidiaries, sister companies or other affiliated entities ("Related Parties") who have agreed to adhere to the rules set forth in this Privacy Policy, and you may receive communications from those Related Parties regarding their various goods and services that may be of interest to you. You may opt out of receiving such communications by following the directions in any emails you receive from such Related Parties or by contacting us as described below.
 
VNSNY CHOICE does not share, sell or trade with third parties (other than Related Parties and third parties hired by VNSNY CHOICE to help operate the Site or our business) any of your PII or any specific details about you as an individual, except with your consent, as may be needed to operate our business, or as may be required or permitted by law as described below.
 
VNSNY CHOICE may share PII when legally required, to cooperate with police investigations or other legal proceedings, to protect against misuse/unauthorized use of the Site, to limit VNSNY CHOICE's legal liability or to protect the rights, property or safety of other users or visitors of this Site or the public. VNSNY CHOICE may share PII with outside companies that help bring you the services VNSNY CHOICE offers. VNSNY CHOICE may share PII with any successor company, such as a company that acquires VNSNY CHOICE or its assets, or an affiliate, service provider or other third party to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of our assets. 
 
In addition, VNSNY CHOICE may share aggregate reports of user demographics, traffic, patterns and other Non-PII with third parties for any reason.
 
4. Security of Information
 
VNSNY CHOICE uses reasonable physical, electronic and administrative safeguards to maintain the security of PII it collects, including restricting physical access to our offices and computer servers, as well as employing electronic security systems and password protections that guard against unauthorized access. However, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While VNSNY CHOICE will use reasonable means to protect the security of information you transmit to VNSNY CHOICE, VNSNY CHOICE cannot guarantee that such information will not be intercepted by third parties and VNSNY CHOICE will not be liable for the acts if third parties.
 
Additionally, please note that email is not encrypted and is not considered to be a secure means of transmitting information, so please do not email VNSNY CHOICE any confidential, financial or sensitive information. 
 
5. Links to Other Websites
 
The Site may contain links to websites operated by third parties. This does not mean that VNSNY CHOICE endorses these third-party websites.
VNSNY CHOICE does not make any representations or warranties about any third-party website you may access through the Site. Such linked websites are independent from VNSNY CHOICE, and VNSNY CHOICE has no control over, or responsibility for, their products, services, information or other activities. In addition, VNSNY CHOICE's Privacy Policy may differ from those of these other websites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that website, not the VNSNY CHOICE Privacy Policy.
 
6. Children and Privacy
 
The Site is not meant for children and VNSNY CHOICE will not knowingly collect any PII from anyone under the age of 18. By providing 
VNSNY CHOICE with PII, you are verifying that you are at least 18 years old. Further, if you became aware that a child under your care has provided us without your consent, please contact us at the contact information listed below.
 
7. Changes to this Privacy Policy
 
VNSNY CHOICE reserves the right to change or update this Privacy Policy by posting such changes or updates to the Site. Changes will be effective when posted, and we will update the "last updated" date at the bottom of this Privacy Policy to reflect the date of the change. You are advised to consult this Privacy Policy regularly for any changes, and your continued use of the Site after such changes constitutes acceptance of those changes. 
 
8. Contact Information
 
If you have any questions about this Privacy Policy, please contact us at:
VNSNY CHOICE Compliance Department
Privacy Officer
1250 Broadway, 11th Floor 
New York, N.Y. 10001
 
This Privacy Policy was last updated on March 2016.