Care Coordination

A Special Approach

VNSNY CHOICE, sometimes also referred to as VNS CHOICE, has special expertise in coordinating care for people with the greatest needs. Whether they have multiple chronic illnesses or physical disabilities, are living with HIV, or identify as transgender, our members have complex healthcare needs that make it especially important to pull together all the care and services they receive from various providers.

For example, if you’re a member of one of our long-term care plans, you might be seeing several different doctors and specialists. You might also visit a clinic, or go to an emergency room or hospital. Each of the doctors who treat you might write prescriptions for various medications, some of which may not work well together. You need to have someone focused on you helping these different professionals communicate so that your care is in step across the board.

The CHOICE approach to care coordination has won national recognition from The Commonwealth Fund, a respected independent healthcare foundation. When your CHOICE care plan requires care coordination, you will be assigned your own care manager — usually a registered nurse or social worker — who will work with a team of healthcare professionals to see that your care and support services come together for you as well as possible.

Last updated 10/1/2019