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Claims, Billing, and Payments

Claims and Payment Information and Resources


At VNSNY CHOICE we understand that easy filing and timely payment of claims are a high priority for our providers. Although you may submit paper claims by mail, there are many benefits to submitting claims electronically, such as improved accuracy, reliability, convenience, and expedited payments.

Claims must be received within 90 days of the date or services (or the time frame stipulated in your contract). If VNSNY CHOICE is not the member’s primary insurance, please submit the claim within 90 days of the date on the Explanation of Payment from the primary carrier.

Important Updates: 

  • As of March 27, 2020, all Claim Disputes must be submitted through VNSNY CHOICE’s Provider Claim Dispute Form. Disputes that are not sent through our Provider Claim Dispute Form will not be addressed. If you are unsure whether to submit a Claim Dispute or Claim Appeal, please click “Should I Submit a Claim Dispute or Claim Appeal?” below.
  • As of 2/22/2021, Availity is the preferred EDI and Portal vendor for VNSNY CHOICE Health Plans transactions. Please see “How to Submit Electronic Claims” below.

It’s easy to further expedite your claims payments by signing up for electronic funds transfer (EFT) payments that are direct deposited into your bank account. You don’t have to wait for our checks to arrive in the mail or manually sort, reconcile, and deposit checks. Plus, our ePayment provider, Availity, offers an online application that allows you to search, view, and print human-readable images of your remittances.

You will need to complete both of the following two steps in order to begin receiving EFT payments and remittances:

1. To set up EFT payments, visit our provider portal and fill out the VNSNY CHOICE EFT Request Form. You will find the request form by clicking on the Provider Education tab at the top of the page.

2. To receive ERA files, enroll with Availity directly.

For more information, please contact a Provider Services Representative at 1-866-783-0222 or e-mail us

Claims Resources

Consult these additional resources for answers to your questions about claim forms, remittances, billing codes, and the transition from ICD-9 codes to ICD-10 codes.

If you have any questions or require further assistance, please fill out our Contact Us form or call Provider Services at 1-866-783-0222, Monday – Friday, 8 am ‐ 5 pm.