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Medical Supplies

Ordering Medical Supplies

As part of your health care plan, you may get a regular supply of medical items for your special conditions—undergarments and pads, catheters, rubber gloves, glucose test strips. You can keep receiving these items for as long as you need them.  

How do you order them? Your care manager or Member Services can give you the number of the supply company and you can call them directly when you need to reorder, as long as the delivery date is at least 30 days from your last order. 

Your supplies should arrive within 48 hours. The company may call you before they deliver the order to make sure you are home, so please try to answer your phone when a delivery is expected.  

To check the status of an existing order, just call VNSNY CHOICE MLTC Member Services at 1-888-VNS-6555 (1-888-867-6555) (TTY: 711), 9 am – 5 pm, Monday – Friday.