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Contacting CHOICE

Getting Help from Your VNSNY CHOICE Total Plan

Most questions about your VNSNY CHOICE Total (HMO D-SNP) plan can be answered by calling Member Services. Just explain your question or concern to them, and they’ll often be able to address your need right then and there. If Member Services cannot answer your question, they will connect you with the right member of your Care Team to get you the help you’re looking for. Scroll down to see who to contact for other specific questions you may have about your services.

IMPORTANT: If you have an emergency and need to visit the emergency room, always call 911.

We understand that you may need someone else to call on your behalf. To learn more about how to allow someone to represent you, visit our FAQ page.