Your Over-the-Counter (OTC) and Grocery Card
As a member of VNSNY CHOICE Total (HMO D-SNP), you are covered for up to $132 a month for OTC and Grocery items. For a complete list of eligible items, please see 2021 OTC and Grocery Program Catalog or call us.
Here are some common questions members ask about the OTC and Grocery Program benefit. If you don’t find the answer to your question here, please call us.
You are covered for up to $132 per month for OTC and Grocery items. This benefit does not carry over from month to month and cannot be used to buy items for your dependents or anyone else.
Before you use your OTC and Grocery card, you need to activate it by visiting www.otcnetwork.com/Member or calling us. Once activated, you can use your OTC and Grocery Card for eligible purchases at participating stores and bodegas. No PIN or signature is required for in-store purchases — it works just like a pre-paid card. Go to the checkout lanes, and simply swipe the card for payment. If you need to pay for prescriptions, you’ll need to use a different card. This card is for eligible OTC and Grocery item purchases only.
For Grocery Items:
- Grocery items can be bought at participating stores and bodegas. For an updated list of participating stores and bodegas where you can buy grocery items, please visit otcnetwork.com/member or check out this listing of participating Stores and Bodegas (LINK TO COME).
For OTC Items:
- OTC items can be bought at stores that are part of our network. This network includes but is not limited to CVS, Duane Reade, Walgreens, and Family Dollar stores. For a complete list of participating stores and pharmacies, visit www.otcnetwork.com/member.
- Order items online or by phone, and your items will be delivered to your door.
- Buy items at another store (not participating in the network) and ask VNSNY CHOICE to reimburse you.
Yes. If it’s more convenient for you, you can also buy OTC products at a non-participating store and ask CHOICE to reimburse you.
To request reimbursement, please follow these steps:
- Submit an original itemized receipt showing the items you bought. The receipt must include the store, the city or town where you bought the item, the date of purchase, the specific name of the product(s) that were bought, and the price paid.
- Your request must include information about you, so we know where to send your payment. Please be sure to include:
- Your name and member ID number.
- The complete address where your reimbursement should be sent.
- Your phone number, so we can contact you if there are any questions about the information you submitted.
All requests for reimbursement should be sent to the following address:
VNSNY CHOICE Total
ATTN: OTC Reimbursement
220 East 42nd St, 3rd Floor
New York, NY 10017
Or faxed to: 1-646-524-8338.
All requests must be submitted within 60 days of when the item was bought. Please allow up to 30 days to process your request and have a check mailed to you.
For details, call us or check out the 2021 OTC and Grocery Program Catalog.
Yes. There are two ways you can order OTC items for home delivery:
- Call Us – If you order OTC items by phone, please be ready with a list of the items you need. You will be asked for the name of the item, the amount you want, and other information (for instance, whether you prefer tablets versus caplets or cream versus ointment) that will help make sure you get the right item. Your items will be delivered at no cost to you and you generally can expect to receive your order in 5 to 7 business days. Please note that phone and online orders may only be placed once a month. You do not need to use your full OTC and Grocery Card balance at one time, but remember that your OTC and Grocery Card balance does not carry over from month to month.
- Order Online – Visit http://shopping.drugsourceinc.com/vnsny. Have your CHOICE Total Member ID Card ready and follow the simple instructions provided on the site. Your items will be delivered at no cost to you and you generally can expect to receive your order in 5 to 7 business days. Please note that phone and online orders may only be placed once a month. You do not need to use your full OTC and Grocery Card balance at one time, but remember that your OTC and Grocery Card balance does not carry over from month to month.
Yes. As long as you are an active member, on the first day of every month, your OTC and Grocery card will automatically reload. You have the full month to use your benefit amount. Be aware that any balance remaining at the end of the month does not roll over to the next month.
Go to http://shopping.drugsourceinc.com/vnsny. Type in your CHOICE Total Member ID Number. Your Password is your Date of Birth (XX/XX/19XX). Click “Sign In” to begin placing an OTC order.
Yes. You can check your balance online anytime at www.otcnetwork.com/Member. Once on the site, you will be asked to enter your 19-digit OTC and Grocery Card Number. On the next screen, you will be asked to enter your VNSNY CHOICE Total Member ID Number to log in and check your balance.
You can also check the balance of your OTC and Grocery Card by calling us.
To report a lost or stolen OTC and Grocery Card, call us. We will have a new OTC and Grocery Card mailed to your home within 7-10 business days. To activate your new card, go to www.otcnetwork.com/Member or call us.