You are covered for up to $100 per month for over-the-counter products. This benefit does not carry over from month to month and cannot be used to buy items for your dependents or anyone else. To find out more, check the “Medical Benefits Chart” in Chapter 4 of your Member Handbook (Evidence of Coverage) (2020 plan handbook and 2021 plan handbook), or call Member Services.

Before you use your OTC card, you need to activate it by visiting www.otcnetwork.com/Member or calling Member Services. Once activated, you can use your OTC Card for eligible purchases at participating retailers. No PIN or signature is required for in-store purchases — it works just like a pre-paid card. Go to the checkout lanes, and simply swipe the card for payment. If you need to pay for prescriptions, you’ll need to use a different card. This card is for eligible OTC purchases only.

If it’s more convenient for you, you can also purchase OTC products at a non-participating store and ask CHOICE to reimburse you. For details, call Member Services or check page 3 of the OTC Catalog .

If you order by phone, please be ready with a list of the items you need. You will be asked for the name of the product, the amount you want, and other information (for instance, whether you prefer tablets versus caplets or cream versus ointment) that will help make sure you get the right item.

You may also order OTC items online at http://shopping.drugsourceinc.com/vnsny. Have your CHOICE Total Member ID Card ready and follow the simple instructions provided on the site. Your items will be ordered and delivered to your home at no cost to you. You generally can expect to receive your order in 7 to 10 business days. You may also order OTC items by calling Member Services. Please note that phone and online orders may only be placed once a month. You do not need to use your full OTC balance at one time, but remember that your OTC balance does not carry over from month to month.

Yes. As long as you are an active member, on the first day of every month, your OTC card will automatically reload. You have the full month to use your benefit amount. Be aware that any balance remaining at the end of the month does not roll over to the next month.

“Go to http://shopping.drugsourceinc.com/vnsny. In the upper-right-hand corner, you will see “Login.” Type in your CHOICE Total ID Number. Your Password is your Date of Birth (XX/XX/19XX). Click “Go” to begin placing an OTC order.

You can check your balance online anytime at www.otcnetwork.com/Member. Once on the site, you will be asked to enter your 19-digit OTC Card Number. On the next screen, you will be asked to enter your VNSNY ID Number to log in and check your balance.

You can also check the balance of your OTC Card by calling Member Services.

To report a lost or stolen OTC Card, call our Member Services. We will have a new OTC Card mailed to your home within 7-10 business days. To activate your new card, go to www.otcnetwork.com/Member or call Member Services.

For a list of Covered Over-the-Counter Health Items, check our OTC Catalog (for the 2020 Total plan and for the 2021 Total plan) or call Member Service.

The CHOICE network includes CVS, Duane Reade, Walgreens, Family Dollar Stores, plus a number of local pharmacies. To find out if a store is in our network, please check our OTC Network or call Member Services.