Attention: VNSNY Home Care Patients & VNSNY CHOICE Members

If you were a patient of VNSNY Home Care or a member of VNSNY CHOICE during the period from October 1, 2012 through October 3, 2016 and received home health aide services from Alliance Home Services or Alliance Care Management, please read the following notice:

On October 13, 2016, we became aware that reports containing your protected health information (PHI) were incorrectly shared with a Home Health Aide vendor that did not employ the aide(s) that provided care to you. This occurred over a period of time from October 1, 2012 through October 3, 2016. Our automated system sent a computer generated report to the correct home health aide vendor but also sent the report to an incorrect vendor. This happened because the names of the vendors were very similar.

The information in the report that was shared included: your name, VNSNY Visit ID number and program code, dates of home health aide service, number of home health aide hours worked, cost of the aide services and whether the aide was a live-in.

Your insurance number, Social Security number, date of birth or any other personal information were not included in the report.

Please note that the involved vendors work with the Visiting Nurse Service of New York and are obligated to adhere to all privacy and confidentiality laws and regulations. We assure you that we have thoroughly investigated this incident and our Information Technology staff has worked to make corrections to the report and the system to prevent this from happening again.

Although we have no reason to believe that there was any unauthorized use of your information, we are obligated under Federal Law to inform you of the incident and to remind you to routinely monitor all your accounts for misuse.

If you think you may have been affected by this disclosure or have any questions please contact us at the phone numbers below and reference Case #641:

VNSNY Corporate Compliance Hotline at 212-290-4773


VNSNY CHOICE Compliance Hotline at 888-634-1558                                

Published on: January 27, 2017