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It is important for you to know which providers are a part of the VNSNY CHOICE FIDA Complete (Medicare-Medicaid Plan) network. In most circumstances, while you are a participant of our plan you must use network providers to get your medical care and services. Some exceptions include emergencies and urgently needed care when the network is not available (generally, when you are out of the area). Please see Chapter 3, Section E of your Participant Handbook/Evidence of Coverage for a list of out-of-network coverage rules.
- Use the Provider Search tool on this website.
- Call Participant Services at 1-866-783-1444 (TTY for the hearing impaired: 711), 7 days a week, 8 am- 8 pm.
Getting Care During a Disaster
If the Governor of New York, the U.S. Secretary of Health and Human Services, or the President of the United States declares a state of disaster or emergency in your geographic area, you are still entitled to care from your plan. Generally, during a disaster, you can obtain care from out-of-network providers at no cost to you. If you cannot use a network pharmacy during a disaster, you may be able to fill your prescription drugs at an out-of-network pharmacy. Please call Participant Services at 1-866-783-1444 for more information.
VNSNY CHOICE FIDA Complete is a managed care plan that contracts with both Medicare and the New York State Department of Health (Medicaid) to provide benefits of both programs to Participants through the Fully Integrated Duals Advantage (FIDA) Demonstration.
For information on VNSNY CHOICE FIDA Complete, contact VNSNY CHOICE or the New York Enrollment Broker. To enroll, or for other options for your health care, call the New York Enrollment Broker at 1-855-600-FIDA, TTY: 1-888-329-1541, from 8:30 am – 8:00 pm, Monday – Friday and 10 am – 6 pm, Saturday or visit www.nymedicaidchoice.com.
The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by VNSNY CHOICE FIDA Complete. ICAN may be reached toll-free at 1-844-614-8800 or online at icannys.org. (TTY users call 711, then follow the prompts to dial 844-614-8800.)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-783-1444 (TTY: 711).
You can get this information for free in other formats, such as Braille or audio CD. Call 1-866-783-1444 (TYY: 711) during 8 am – 8 pm, 7 days a week. The call is free.
Enrollment in VNSNY CHOICE FIDA Complete depends on contract renewal.
Last updated 10/1/2019