Member Materials

The list below includes links to a variety of materials that members receive for VNSNY CHOICE Managed Long Term Care (MLTC). Just select the materials you want, and you will be able to view or download them. You may also obtain a printed copy of any CHOICE Member Materials by calling 1-888-867-6555, 24 hours a day, 7 days a week. TTY users should call 711.

Look out for your MLTC member card! 
All CHOICE MLTC members receive an ID card and card case after enrolling in the plan. Keep this card handy, along with your Medicaid and/or Medicare cards (if you have Medicare). Use it when you need to show that you’re a member of CHOICE MLTC or to find your Member ID number.

Member Handbook (EnglishSpanishChineseRussian)
  - Member Handbook Updates (English, Spanish, Chinese, Russian)
  - Member Handbook Physical Therapy Insert (EnglishSpanishChineseRussian)

Policy Updates and Inserts 
  - Appeals and Fair Hearing Rights Update (English, Spanish, Chinese, Russian)
  - Money Follows the Person Insert (English, Spanish, Chinese, Russian

CHOICE MLTC Provider Directory Search
   - CHOICE MLTC Provider Directory for Upstate NY - PDF 
   - CHOICE MLTC and Total Provider Directory for the NYC Metropolitan Area - PDF 

Authorization for Release of Health Information Pursuant to HIPAA
RHIO Consent - Authorization for Access to Patient/Member Information Through a Health Information Exchange Organization (English, Spanish, Chinese, Russian)

Important Information About Member Rights and Responsibilities Booklet
(English, Spanish, Chinese, Russian)
   - Health Information Exchange Fact Sheet
   - Member Bill of Rights and Responsibilities
   - Patient Self-Determination Policies
   - Making Decisions  About Your Medical Care
   - Planning in Advance For Your Medical Treatment
   - Consumer Directed Personal Assistance Statement
Notice of Privacy Practices (EnglishSpanishChineseRussian)

Health Care Proxy (EnglishSpanishChineseRussian)

VNSNY CHOICE MLTC Member Newsletters
Summer 2018 (English, Spanish
Spring 2018 (English, Spanish
Winter 2017/2018 (English, Spanish)
Summer 2017 (English, Spanish)

Last updated 12/11/2018


Find a Provider in Your Area

CHOICE MLTC members can continue seeing their current doctors and do not have to choose from the network. CHOICE uses a network of community providers to deliver many services our MLTC members need. This directory can help you find an MLTC network provider.