The list below includes links to a variety of materials for VNSNY CHOICE Managed Long Term Care (MLTC) members. You can get a printed copy of any VNSNY CHOICE Member Materials by calling 1-855-AT-CHOICE (1-855-282-4642), 24 hours a day, 7 days a week. TTY users should call 711.
Look out for your MLTC member card!
All CHOICE MLTC members receive an ID card and card case after enrolling in the plan. Keep this card handy, along with your Medicaid and/or Medicare cards (if you have Medicare). Use it when you need to show that you’re a member of CHOICE MLTC or to find your Member ID number.
- Online Provider Search Tool — Click this link to find a Provider or Pharmacy near you.
- New York City Metropolitan Area (English/Spanish/Chinese/Russian) - PDF
- Upstate New York (English/Spanish/Chinese/Russian) - PDF
- Member Handbook (English, Spanish, Chinese, Russian)
- Member Handbook Policy Updates and Inserts
- Important Information About Member Rights and Responsibilities Booklet
(English, Spanish, Chinese, Russian)
- Health Information Exchange Fact Sheet
- Member Bill of Rights and Responsibilities
- Patient Self-Determination Policies
- Making Decisions About Your Medical Care
- Planning in Advance For Your Medical Treatment
- Consumer Directed Personal Assistance Statement
- Notice of Non-Discrimination Practices (English, Spanish, Chinese, Russian)
- Notice of Privacy Practices (English, Spanish, Chinese, Russian)
Winter 2018/2019 (English, Spanish)
Summer 2018 (English, Spanish)
Spring 2018 (English, Spanish)
Winter 2017/2018 (English, Spanish)
Last updated 1/28/2019