Member Materials

The list below includes links to a variety of materials for VNSNY CHOICE Managed Long Term Care (MLTC) members. You can get a printed copy of any VNSNY CHOICE Member Materials by calling 1-866-867-6555, Monday – Friday, 9 am – 5 pm. TTY users should call 711.

Help Us Help You Better
Beginning in late February, the New York State Dept. of Health will be sending out Member Satisfaction surveys to a sample of MLTC plan members. The survey measures your level of satisfaction with the services you receive from your plan, as well as your overall experience as a plan member. If you receive this survey in the mail, please fill it out and return it. The survey is anonymous and will not impact your benefits in any way. Check here for more information.

Look out for your MLTC member card! 
All CHOICE MLTC members receive an ID card and card case after enrolling in the plan. Keep this card handy, along with your Medicaid and/or Medicare cards (if you have Medicare). Use it when you need to show that you’re a member of CHOICE MLTC or to find your Member ID number.

Provider Search

Provider Directory

Plan Benefits

​​​​Additional Resources

  • Important Information About Member Rights and Responsibilities Booklet
      - Health Information Exchange Fact Sheet
      - Member Bill of Rights and Responsibilities
      - Patient Self-Determination Policies 
      - Making Decisions About Your Medical Care
      - Planning in Advance For Your Medical Treatment
      - Consumer Directed Personal Assistance Statement
  • Notice of Non-Discrimination Practices (English, Spanish, Chinese, Russian)
  • Notice of Privacy Practices (EnglishSpanishChineseRussian)
Member Newsletters
Spring 2019 (English, Spanish)
Winter 2018/2019 (English, Spanish)
Summer 2018 (English, Spanish
Spring 2018 (English, Spanish

Last updated 5/16/2019


Find a Provider in Your Area

CHOICE MLTC members can continue seeing their current doctors and do not have to choose from the network. CHOICE uses a network of community providers to deliver many services our MLTC members need. This directory can help you find an MLTC network provider.