My Interdisciplinary Team

One of the advantages of being a VNSNY CHOICE FIDA Complete (Medicare-Medicaid Plan) participant is that your care is coordinated by a group of healthcare professionals that you help choose. This group is called your Interdisciplinary Team (IDT).

You are an important part of your IDT, along with your doctor and your VNSNY CHOICE Care Manager. With your approval, your IDT can also include other healthcare and service providers you need for your care.

Your IDT works with you to develop and manage your personal care plan. Your team will also coordinate services for you. Some example are:

  • Your IDT will make sure your providers know about all the medicines you take. This can reduce any side effects.
  • Your IDT will help you schedule and get to appointments with doctors and other providers.
  • Your IDT will make sure your test results are shared with all your doctors and other providers.

To reach your IDT, simply call Participant Services. If you have questions about coverage decisions or making an appeal, please call Participant Services to speak to your Care Manager or a member of your IDT Team. We’re here to help. Participant Services: 1-866-783-1444, TTY: 711, 8 am – 8 pm, 7 days a week.

VNSNY CHOICE FIDA Complete is a managed care plan that contracts with both Medicare and the New York State Department of Health (Medicaid) to provide benefits of both programs to Participants through the Fully Integrated Duals Advantage (FIDA) Demonstration.

For information on VNSNY CHOICE FIDA Complete, contact VNSNY CHOICE or the New York Enrollment Broker. To enroll, or for other options for your health care, call the New York Enrollment Broker at 1-855-600-FIDA, TTY: 1-888-329-1541, from 8:30 am – 8:00 pm, Monday – Friday and 10 am – 6 pm, Saturday or visit

The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by VNSNY CHOICE FIDA Complete. ICAN may be reached toll-free at 1-844-614-8800 or online at (TTY users call 711, then follow the prompts to dial 844-614-8800.)

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-783-1444 (TTY: 711).

You can get this information for free in other formats, such as Braille or audio CD. Call 1-866-783-1444 (TYY: 711) during 8 am – 8 pm, 7 days a week. The call is free.

Enrollment in VNSNY CHOICE FIDA Complete depends on contract renewal. 

Last updated 10/1/2019

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