Member Materials

The list below includes links to a variety of materials that members receive for VNSNY CHOICE Managed Long Term Care (MLTC). Just select the materials you want, and you will be able to view or download them. You may also obtain a printed copy of any CHOICE Member Materials by calling 1-888-867-6555, 24 hours a day, 7 days a week. TTY users should call 711.

Look out for your MLTC member card! 
All CHOICE MLTC members receive an ID card and card case after enrolling in the plan. Keep this card handy, along with your Medicaid and/or Medicare cards (if you have Medicare). Use it when you need to show that you’re a member of CHOICE MLTC or to find your Member ID number.

Member Handbook

Member Handbook Policy Updates and Inserts 
  - Money Follows the Person Insert (English, Spanish, Chinese, Russian

MLTC Provider Directories
MLTC Provider Directory for Upstate NY
MLTC and Total Provider Directory for the NYC Metropolitan Area

Authorization for Release of Health Information Pursuant to HIPAA
RHIO Consent - Authorization for Access to Patient/Member Information Through a Health Information Exchange Organization (English, Spanish, Chinese, Russian)

Important Information About Member Rights and Responsibilities Booklet
(English, Spanish, Chinese, Russian)
   - Health Information Exchange Fact Sheet
   - Member Bill of Rights and Responsibilities
   - Patient Self-Determination Policies
   - Making Decisions  About Your Medical Care
   - Planning in Advance For Your Medical Treatment
   - Consumer Directed Personal Assistance Statement
Notice of Privacy Practices (EnglishSpanishChineseKoreanRussian)

Health Care Proxy (EnglishSpanishChineseKoreanRussian)

VNSNY CHOICE MLTC Member Newsletters
Winter 2017/2018 (English, Spanish)
Summer 2017 (English, Spanish)
Spring 2017 (English, Spanish)
Winter 2016/Fall 2017 (English
Summer 2016 (English)

Last updated 3/7/2018


Find a Provider in Your Area

CHOICE MLTC members can continue seeing their current doctors and do not have to choose from the network. CHOICE uses a network of community providers to deliver many services our MLTC members need. This directory can help you find an MLTC network provider.