Transportation To and From Medical Appointments
If your VNSNY CHOICE Medicare plan includes a transportation benefit, the information below can help you make the most of it. As a member of VNSNY CHOICE Total (HMO SNP), you are entitled to an unlimited amount of trips. For more information, check your Evidence of Coverage
or call Member Services.
How do I request transportation?
To schedule transportation to a medical appointment, contact Members Services and have the following information ready:
- Date of trip
- Pick up time
- Medical office’s full street address and telephone number
- The Member ID number on your VNSNY CHOICE Medicare member card
- Any special needs (for example, if you use a wheelchair)
Transportation must be scheduled at least 48 hours (2 days) before your appointment. You can book transportation for up to 30 days in advance.
What locations are covered by my transportation benefit?
Transportation may be used for non-emergency medical appointments only, and not for other types of trips such as grocery shopping, hair appointments, or visits to family members.
If you have an emergency and need to visit the emergency room, you should always call 911.
How do I get home from my doctor appointment?
Because it's difficult to predict how long your doctor visit will last, you must wait until the visit is over to schedule your transportation home. At that time, contact Member Services and a representative will arrange the return trip for you. It's not likely that the same driver who dropped you off will pick you up. And since traffic in New York is unpredictable, it's normal to expect some waiting time.
How do I confirm, cancel or change transportation I’ve already arranged?
Please contact Member Services and a representative will review the details of your trip with you. The representative will make any updates or cancel the trip as needed. To update or cancel a trip, please call at least 24 hours before the scheduled pick up time. You will be asked for the Member ID number on your VNSNY CHOICE Medicare member card.
If you need more details or need help with something else, please call VNSNY CHOICE Medicare Member Services at 1-866-783-1444, Monday – Friday, 8 am – 8 pm (TTY for the hearing impaired: 711).
VNSNY CHOICE Total is an HMO SNP plan with a Medicare contract. This plan is also a Medicaid Advantage Plus plan, with a contract with the New York State Department of Health. Enrollment in VNSNY CHOICE Total depends on contract renewal.
This is a Medicare-related page; some of the links will take you to non-Medicare information or to a different website.
Last updated 4/1/2019