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Understanding my VNSNY CHOICE FIDA Complete (Medicare-Medicaid Plan)

VNSNY CHOICE is happy you have joined CHOICE FIDA Complete, and we want you to get the most out of your participant benefits. So we have gathered information on some topics our FIDA Complete plan participants often ask us about. Clicking on one of the links below will take you to a page of information on that topic. 

If you need any Forms or Participant Materials, just use these links. 

If you have additional questions, we're happy to help. You can reach Participant Services calling toll free 1-866-783-1444 (TTY for the hearing impaired: 711) 7 days a week, 8 am to 8 pm or by mail at:

1250 Broadway, 11th floor
New York, NY 10001

Filing an External Grievance. You or someone you choose to represent you may file an External Grievance by using the electronic grievance form on the Medicare website at:

This is a FIDA-related page; some of the links will take you to non-FIDA information or to a different website.

The State of New York has created a participant ombudsman program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by VNSNY CHOICE FIDA Complete. ICAN may be reached toll-free at 1-844-614-8800 or online at (TTY users call 711, then follow the prompts to dial 1-844-614-8800.)

For information on VNSNY CHOICE FIDA Complete, contact VNSNY CHOICE at 1-866-783-1444 (TYY: 711) from 8 am - 8 pm, 7 days a week or visit You can also contact the New York Enrollment Broker at 1-855-600-FIDA, TTY: 1-888-329-1541, from 8:30 am – 8:00 pm, Monday – Friday and 10 am – 6 pm Saturday, or visit

VNSNY CHOICE FIDA Complete is a managed care plan that contracts with both Medicare and the New York State Department of Health (Medicaid) to provide benefits of both programs to Participants through the Fully Integrated Duals Advantage (FIDA) Demonstration. 

You can get this information for free in other formats, such as Braille or audio CD. Call toll free 1-866-783-1444, TTY: 711, 8:00 am - 8:00 pm, 7 days a week. 

If you need more details or need help with something else, please call VNSNY CHOICE Participant Services at 1-866-783-1444, 7 days a week, 8 am – 8 pm (TTY for the hearing impaired: 711).

Enrollment in VNSNY CHOICE FIDA Complete depends on contract renewal.

You can get this information for free in other languages, Call 1-866-783-1444 (TYY: 711) from 8 am - 8 pm, 7 days a week. The call is free.
Usted puede obtener este documento en inglés o hablar con alguna persona sobre esta información en otros idiomas de manera gratuita. Llame al 1-866-783-1444 y (TTY es 711) de 8 a. m. a 8 p. m., 7 días a la semana. La llamada es gratis.
您可以免費取得此資訊的其他語言版本。請在早上 8 時至晚上8 時致電 1-866-783-1444 (TTY 是711),此專線一星期七天均提供服務。此為免付費電話。
Вы можете получить эту информацию бесплатно и на других языках. Звоните по телефону 1-866-783-1444 (телетайп: 711) ежедневно с 8:00 до 20:00. Звонок бесплатный.
Ou kapab jwenn enfòmasyon sa a pou gratis nan lòt lang. Rele 1-866-783-1444 ak (TTY se 711) ant 8 di maten jiska 8 di swa, 7 jou pa semèn. Apèl la gratis.
È possibile ottenere gratuitamente queste informazioni in altre lingue. Chiamare il numero
1-866-783-1444 (il numero TTY è 711) dalle 8:00 alle 20:00, 7 giorni alla settimana. La chiamata è gratuita.
Last updated 1/2/2018

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