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Important News

The New York State Department of Health is ending the Fully Integrated Duals Advantage (FIDA) program on Dec. 31, 2019. FIDA plans are not accepting any new enrollees or plan transfers.

VNSNY CHOICE will continue to offer CHOICE Total (HMO D-SNP), a Medicaid Advantage Plus plan (MAP) that also covers Medicare and Medicaid services and that includes prescription drugs. Find out more about VNSNY CHOICE Total

If you have questions, please call CHOICE Member Services at 1-866-783-1444 (TTY: 711), 8 am – 8 pm, 7 days a week.

Understanding my VNSNY CHOICE FIDA Complete (Medicare-Medicaid Plan)

VNSNY CHOICE is happy you have joined CHOICE FIDA Complete, and we want you to get the most out of your participant benefits. So we have gathered information on some topics our FIDA Complete plan participants often ask us about. Clicking on one of the links below will take you to a page of information on that topic. 

If you need any Forms or Participant Materials, just use these links. 

If you have additional questions, we're happy to help. You can reach Participant Services calling toll free 1-866-783-1444 (TTY for the hearing impaired: 711) 7 days a week, 8 am to 8 pm or by mail at:

220 East 42nd Street, 3rd Floor
New York, NY 10017

Filing an External Grievance. You or someone you choose to represent you may file an External Grievance by using the electronic grievance form on the Medicare website at:

VNSNY CHOICE FIDA Complete is a managed care plan that contracts with both Medicare and the New York State Department of Health (Medicaid) to provide benefits of both programs to Participants through the Fully Integrated Duals Advantage (FIDA) Demonstration.

For information on VNSNY CHOICE FIDA Complete, contact VNSNY CHOICE or the New York Enrollment Broker. To enroll, or for other options for your health care, call the New York Enrollment Broker at 1-855-600-FIDA, TTY: 1-888-329-1541, from 8:30 am – 8:00 pm, Monday – Friday and 10 am – 6 pm, Saturday or visit

The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide Participants free, confidential assistance on any services offered by VNSNY CHOICE FIDA Complete. ICAN may be reached toll-free at 1-844-614-8800 or online at (TTY users call 711, then follow the prompts to dial 844-614-8800.)

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-866-783-1444 (TTY: 711).

You can get this information for free in other formats, such as Braille or audio CD. Call 1-866-783-1444 (TYY: 711) during 8 am – 8 pm, 7 days a week. The call is free.

Enrollment in VNSNY CHOICE FIDA Complete depends on contract renewal. 

Last updated 10/1/2019

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