Quality Care for Our Members
All VNSNY CHOICE plans have established an ongoing, comprehensive quality management program to review and improve the quality of care provided to members. Patient satisfaction is a critical component of our quality plan. We have a Quality Assurance Committee that meets quarterly to discuss issues, member complaints and grievances, evaluate patterns and trends regarding hospitalizations or nursing home admissions, discuss member access to providers and pharmacies and share results from quality improvement initiatives.
CHOICE has a particular expertise in coordinating care for our members. Our approach has won national recognition from The Commonwealth Fund, for our success in reducing preventable hospital admissions and emergency room visits. Learn more.