Nondiscrimination Notice

Discrimination is Against the Law

The Visiting Nurse Service of New York and all of its subsidiaries and affiliates* (“VNSNY”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. VNSNY does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

VNSNY provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters; written information in other formats (large print, audio, accessible electronic formats, other formats); and provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact the VNSNY Civil Rights Coordinator:

For VNSNY CHOICE Health Plans: Susan Underwood           

If you believe that VNSNY has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the above-named Civil Rights Coordinator:

By mail or in person: 1250 Broadway 11th Floor, New York, New York 10001

By telephone: For VNSNY CHOICE Health Plans - 1-888-634-1558
BY TYY: 711
By fax: 646-459-7729
By email: CivilRightsCoordinator@vnsny.org
On the web: http://www.vnsny.ethicspoint.com

If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

*Subsidiaries and Affiliates are: Visiting Nurse Service of New York Home Care, VNSNY Hospice and Palliative Care, and Partners in Care (collectively, the “VNSNY Providers”), and VNSNY CHOICE and VNS Continuing Care Development Corporation (collectively, “VNSNY CHOICE”). The VNSNY Providers and VNSNY CHOICE are collectively “VNSNY.

Multi-language Interpreter Services

ATTENTION:  Language assistance services, free of charge, are available to you.
Call 1-866-783-1444 (TTY: 711).

ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-866-783-1444 (TTY: 711).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-866-783-1444(711)。

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-866-783-1444 (телетайп: 711).

ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele 1-866-783-1444 (TTY: 711).

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  
1-866-783-1444 (TTY: 711)번으로 전화해 주십시오.

ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-866-783-1444 (TTY: 711).

אויפמערקזאם: אויב איר רעדט אידיש, זענען פארהאן פאר אייך שפראך הילף סערוויסעס פריי פון אפצאל. רופט
1-866-783-1444 (TTY: 711).

লক্ষ্য করুনঃ যদি আপনি বাংলা, কথা বলতে পারেন, তাহলে নিঃখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন 1-866-783-1444 (TTY: 711)।

UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer 1-866-783-1444 (TTY: 711).

ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-866-783-1444 (رقم هاتف الصم والبكم: 171.

ATTENTION :  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-866-783-1444 (ATS : 711).

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 1-866-783-1444  (TTY: 711).

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-866-783-1444 (TTY: 711).

ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-866-783-1444 (TTY: 711).

KUJDES:  Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë.  Telefononi në 1-866-783-1444 (TTY: 711).

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-866-783-1444 (TTY: 711).

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-866-783-1444 (TTY: 711).

ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-866-783-1444 (TTY: 711) पर कॉल करें।

ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 1-866-783-1444 (TTY: 711).

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-866-783-1444 (TTY: 711)まで、お電話にてご連絡ください。

Last updated 10/1/2016