Starting March 1, 2024, VNS Health MLTC will no longer cover transportation as part of your benefits. This won’t affect any of your other benefits.

Important: If you have a medical emergency and need an ambulance, always call 911.

How to Schedule Transportation

To arrange non-emergency medical transportation, you or your provider must contact the Statewide Transportation Broker, Medical Answering Services (MAS):

• Online
• Call 844-666-6270 (New York City, Long Island, Westchester, and Putnam counties), Monday–Friday, 7am–6pm
• Call 866-932-7740 (upstate), Monday–Friday, 7am–6pm

If possible, you or your provider should contact MAS at least three days before you need transportation. You should provide the following details:

• Appointment date, time, address
• Provider’s name
• Medicaid identification number
• Any special needs (if you use a wheelchair)

Go to the New York State Department of Health Transportation page for more information.