Getting Help from Your VNSNY CHOICE EasyCare Plus Plan
Most questions about your VNSNY CHOICE EasyCare Plus (HMO D-SNP) plan can be answered by calling your CHOICE EasyCare Plus Care Team. Just explain your question or concern to them, and they’ll often be able to address your need right then and there. If they cannot answer your question, they’ll connect you with the right person to get you the help you’re looking for. Scroll down to see who to contact for other specific questions you may have about your services.
IMPORTANT: If you have an emergency and need to visit the emergency room, always call 911.
We understand that you may need someone else to call on your behalf. To learn more about how to allow someone to represent you, visit our FAQ page.
To protect your privacy, we will always ask you to provide three pieces of information to identify yourself. You can use any three of the following:
- CHOICE EasyCare Plus ID Number
- First and Last Name
- Date of Birth
- Full Address
- Phone Number
To see if a medication is on the CHOICE EasyCare Plus drug list, use this online Formulary Search tool. To get answers to questions about pharmacy benefits, please call MedImpact at 1-888-672-7205 (TTY: 711), 24 hours a day, 7 days a week. For more information about your pharmacy benefits, follow this link to our Drug Benefits and Resources page.
Use the online Provider Search tool to find a dentist near you. If you have a question about dental benefits, please call Healthplex at 1-800-468-9868 (TTY: 1-800-662-1220), 8 am – 6 pm, Monday – Friday.
To get in-network vision care, please use the online Provider Search tool. For questions about vision benefits, please call Superior Vision at 1-800-507-3800 (TTY: 1-800-201-7165), 8 am – 9 pm, Monday – Friday and 11 am – 4:30 pm on Saturday.
If you need help with an emotional or behavioral issue, please call Beacon Health Options at 1-866-317-7773 (TTY: 1-866-835-2755), 8:30 am – 5 pm, Monday – Friday. You can also look for a mental health provider using our Provider Search tool. In an emergency, always call 911.
To take advantage of your EasyCare Plus transportation benefits, call VNSNY CHOICE Transportation services at 1-877-718-4219 (TTY: 711), 8 am – 8 pm, Monday – Friday. For more information about arranging transportation to and from a medical appointment, visit our Transportation page.
If you have a question about your CHOICE EasyCare Plus OTC and Grocery Card and you can’t find the answer to it on the OTC and Grocery page, please call us.
Have a friend who could use the long-term home care services of CHOICE EasyCare Plus? Tell them to give us a call at 1-718-4CHOICE (1-718-424-6423), 8 am – 8 pm, 7 days a week. (TTY: 711). We can answer their questions and help them decide if the plan is right for them.